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With mobile and e-banking becoming common in urban India, how can we take similar services to rural India using similar technologies?

Posted by happyhardik on Aug 1, 2014 in Technology

There are two things that needs to be done, to bring the government services to the rural India:

1. Providing kiosk machines at govt centers to the people.

2. Work on UI (User Interface) of govt website and software.

Now in details:

1. The kiosk machine should be made unbreakable and ready for rough usage, as we expect that. (Learn from iPhone, metal body, gorilla glass display, build to last etc.)

2. The benefit of kiosk is that, it could be connected to good quality high speed internet through wire’s if its at a govt location.

3. Fit the kiosk machine outside of govt. offices, so that they become a 24/7 service to the people, and they feel the freedom of using it. Give them a sense that “There is no body watching you, play with it” and you will never know they will learn to use it faster than you can imagine.

4. Make it such that it doesn’t need maintenance and to avoid interruption of service put multiple machines at one location.

5. For internet connection, fit it in such a way that the back end is not accessible to the people, just like in an ATM machine. And get an uninterrupted internet connection.

6. Now on the software side, for success of any software easy to use, easy to understand, responsive and attractive to look at, is very important.  Just to remind you, Microsoft Windows, Facebook website, Twitter website or Gmail, non of them comes with a “Manual” of how to use it, still we all use them, and learn to use them easily without much help. Why?

Recently I tried to book an appointment to get a learning licence for car, being an IT engineer with 7 years experience in website development, I was NOT able to book an appointment and had to pay the agent for booking an appointment for me. I am not sure, if I am so dumb to use a website, or the website creator is so dumb to create such a site but  I leave the decision upon you.

7. Websites should be responsive. When we create a website, we test it in Chrome, Firefox, IE 7, 8, 9, 10, 11 and Safari. We also test it in 1024×768, 1920×1080 monitors, tablets and mobiles. We don’t ask our users to find an old PC with IE and 1024×768 resolution.

This machines could act as a base for e-governance.

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